USE BASEKAMP10 FOR 10% OFF
USE BASEKAMP10 FOR 10% OFF
Cart 0

Refund Policy

Refund Policy


Returns 

 

Our policy lasts until your order has been fulfilled, unfortunately once your order has been fulfilled we can not offer a refund anymore.

If the order arrived defective, a video highlighting the defectiveness is required, in order to review and come to a verdict fair for both parties.

To complete your return, we require a receipt or proof of purchase.  

We only pay back 40% until the order has been fulfilled, after the order has been fulfilled we are not able to offer a refund.

We define an order as "fulfilled" as soon as a shipping label has been created for your order.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.